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1) Pre-Paid Baggage (C/0CZ, C/0C1, C,0C2, C/0C4) :

(1) It is mandated by UL that only one Baggage Air Extras can be sold per passenger per segment. UL will be carrying out

regular audits and agents will be liable of receiving ADMs if the above is not adhered to.

(2) It is not allowed to sell and issue pre-paid baggage within 3 hours of flight departure.

(3) REFUNDS of the Pre-Paid Baggage EMDA will be through the submitting of a Refund Authority through BSP Link

(4) Pre-Paid Baggage - Refunds are allowed only for date changes and not for segment changes.

2) Specical Cake G/0LO :

Please note Free Text (e.g. Birthday Cake, Honeymoon Cake and Bon Voyage Cake etc) is mandatory to be added at the selling entry.

Manual SVC segment should follow corresponding sold flight segment

Example :

1 UL 402J 27AUG CMBBKK HK1  115A  615A *    TH  E

2 SVC UL EK1  CMB 20AUG-D/98F/PENF/NM-1TRAVELLER/BB//61.50/USD

3) Penalty Fee D/98F :

Agents should not VOID EMDs issued for D/98F under any circumstances. SriLankan Airlines reserves the right to audit and raise Agency Debit Notes for such Voided EMDs.

4) Group Deposit (DEPO) procedures :

(1) ell only an SVC segment (no flight segment). Issue EMD with Endorsement box including UL RLOC and number of

passengers

EX 1G: >EMDI/SM2/ERUL RLOC ABC123 15 PSGRS

(2) once the agent issues an EMD for Group Deposit, the agent must contact the UL office directly to inform the EMD number

and secure the booking

(3) UL office will then change the EMD status to SUSPEND and update the booking accordingly

(4) For REFUND and EXCHANGE - agent can only proceed with same once UL office changes the coupon back to OPEN

(5) REFUNDS - will be through the submitting of a Refund Authority through BSP Link

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